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If you use AT&T for your wireless service and your phone malfunctions, gets lost, or gets damaged, you may be able to get a replacement for little to no charge. If you bought your phone recently and it has a technical problem, it could be covered by the manufacturer’s warranty and you can easily send it in for a replacement. Otherwise, you can get your phone completely replaced if you opted for mobile insurance with AT&T and Asurion, their insurance partner. If you’re covered by warranty or insurance, you’ll get a replacement phone within a few days!
Method 1 of 2:Tip: You may need to use the SIM card, memory card, and battery from your old phone on your replacement. If you aren’t sure what to do, take your replacement and your old phone into an AT&T store so they can assist you.
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Warning: Never file a false claim since it is considered fraud and you could get into legal trouble.
Go back to where you got it, and simply return it. If you don't know where you got it from, find your local ATT store, and return it there.
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If your phone replacement has the same problem, the origin of the problem is likely software related. The likelihood of getting 2 (or more) devices with the same hardware problem is practically nil. Most Android devices are set up to do an "automatic restore" of your previous software and settings when you sign into a new phone with your Gmail account. So, if your previous problem wasn't actually hardware related, when you sign back in with the same Gmail account, your new phone restores your software and settings, and restores the previous problem in the process.
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Try a local repair shop. These shops are sometimes able to do a screen repair in a couple of hours. If no local place exists near you, try sending your phone in to an online repair shop.
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