Hotel employees' job satisfaction is very important to their performance. In a systematic review of the previous literature on hotel employees, it was found that the most studied variable was job satisfaction; there were no other systematic reviews on the topic. In this review, performed in the Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Direct between 2000 and 2014, 51 studies were found. These studies indicated that satisfaction is crucial to the financial performance and prosperity of hotels and acts a mediator in customer satisfaction. Contributing to greater satisfaction are factors such as greater autonomy and independence, greater power of decision making, flexible schedules, better working conditions, and training. The factors that promote dissatisfaction are wages and reduced benefits. The studies also indicated that a higher level of job satisfaction can have a direct impact on increasing the financial performance of the hotel. The implications of this study for hoteliers and directors relates to the creation of adequate working conditions to increase job satisfaction and provide hotel employees with a greater sense of subjective well-being.
See Full PDF See Full PDFThe study aims to measure employee satisfaction at two organizations viz, Taj Mahal Hotel and ITC Maurya Hotel, and to analyze which parameters play an important role in determining overall Employee Satisfaction. It is a descriptive research in nature. The sample population is 30 employees each from the two aforesaid organizations. The sample size is 60. Non Comparative Scaling Technique has been used in the study. Conclusively it may be stated that Employee Satisfaction is a multidimensional phenomenon with a number of factors operating simultaneously. The employees of Taj Mahal feel extremely satisfied when they were exposed to the eight selected parameters.
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Introduction Occupation fulfillment is by and large characterized as a worker's full of feeling response to an occupation, in view of contrasting genuine results and wanted results. It is by and large perceived as a multifaceted develops that incorporates representative sentiments about an assortment of both characteristic and outward factors. The activity fulfillment or job satisfaction of a worker is a subject that has gotten significant consideration by specialists and supervisors. The most essential data to have with respect to a representative in an association is an approved measure of his/her level of employment fulfillment (Akpofure, Rim. O. Israel, Imide, & Okokoyo, Ikhifa. (2006). It is the only controlling variable that decides the many other factors like employees productivity, retention rate , happiness and stability in an organization .It also gives a direction to how employees should be utilized so that apart from gaining effective results it can help in enhancing commitment, moral and motivation of employees(Diaz-Serrano, L., & Cabral. Vieira, J.A). (2005).
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The concept of job satisfaction of employees in hotel industry has great relevance for better development. The present study tries to examine the job satisfaction factors like compensation structure, training and development, supervision, communication, nature of work, affective commitment for employees in hotel industry in Delhi National Capital Region. Conceptual framework of the study was developed and the selected convenient sample size of 150 was determined Questionnaire having five point Likert type scale, ranking questions, having a mix of qualitative as well as quantitative research design was employed. Long employee attitude scale developed by H.C Ganguli was used for collecting primary data. Other statistical methods engaged to analyze the data were descriptive statistics, correlation matrix, chi square test, ANOVA and ranking of variables. The results of this empirical study show that there is a significant relationship between all the factors.. Positive satisfaction levels with job were found among faculties and they would remain in their present jobs only if they have good compensation structure closely followed by opportunities for training and development and good supervision. The employees were found to be satisfied with communication cannels in organization.
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